frequently asked questions
Yes, you can customise colour and design of our products. For customisations, WhatsApp us at +919596956451 or Email us at support@conceptblue.in
All our pieces are handcrafted in-house at our workshop. We assure that our pieces are shot in standard light giving colours truest and nearest to out pieces.
However, due to the intricacy of work involved in our pieces, there may be minor variations in the colour of the fabric, dyes, prints or embroideries of the product image you see on your screen and the actual product.
If the product you want to buy is SOLD OUT, please WhatsApp us at +919596956451 or Email us at support@conceptblue.in
We offer free delivery within India.
- For Ready-to-Ship products, we will dispatch your order within 3 working days.
- For Made-to-Order or customised products, dispatch time is 8-15 working days once the order is placed.
Once you've placed your order with us, you will receive an email from us which will include delivery details.
Our pieces are made to order therefore we don't offer return or exchange. However, we offer alterations. The costs of return will be borne by the customer unless otherwise agreed upon.
An order can be cancelled within 24 hours from the time of purchase confirmation. Cancellation after that time period will not be accepted.
To cancel your order after that time period, send us an email on support@conceptblue.in or WhatsApp us at +919596956451
Once your order has been dispatched, you will receive your courier tracking details.
For additional information, you can WhatsApp us at +919596956451 or Email us at support@conceptblue.in and we shall get back to you on the same.